Items can be returned/exchanged within fourteen (14) days of delivery date with the following conditions:
All merchandise must be unworn and unused.
All tags must be attached to the product.
Outgoing and return shipping charges are not refunded.
We will credit your original method of payment (minus the shipping charges). Once your return arrives, please allow up to 10 business days for the refund to be processed.
If your mala breaks within 90 days, please contact us so we can restring or replace your piece.
All returns must obtain a shipping label from Mountain Mala Co. Please use the "Contact" page or email firstname.lastname@example.org to initiate a return.
When a Mala Breaks
It is traditionally thought that if a mala breaks you have completed the intention that was set for that piece. It is seen as a sign of good luck and spiritual growth. If this happens within 90 days of purchase, please contact us.